Customer Service Representative

Like a healthy lawn, Scotts LawnService is growing! And it's the perfect time for energetic, team oriented candidates to check us out. If you like working independently, with only general supervision, in a fast-paced team environment, Scotts is the perfect place for you. We offer excellent compensation-benefits plans and the excitement that's a daily part of playing on the best service team in the business.
Scotts LawnService is a division of The Scotts Company, LLC, the world's leading supplier and marketer of consumer products for do-it-yourself lawn and garden care. SLS was originally founded in 1997 to provide their products and services for customers who desire someone else to take care of their lawns for them. Fueled by acquisitions, we now have over 80 company owned service locations and over 80 franchise service locations across the United States.
Customer Service Representatives (CSR's) work in an office as part of a team and are responsible for providing exceptional customer service and administrative support for the local Scotts LawnService branch. CSR's handle inbound and outbound customer inquiries as well as quality assurance calls and emails.
As an associate of Scotts LawnService you will enjoy the following
Competitive Salary
Industry and Company Training
Advancement Opportunities
Full Range of Benefits that Include 401k & Discounted Stock Purchase Plan for Full Time associates
Essential functions of the job:
Expected to answer the customer's questions on the initial call.
Performance will be measured on call center metrics.
Acts as the liaison between the customer and the Territory Service Representative, Outside Sales Representative and Managers.
Respond by phone to inquiries from potential and current customers regarding lawn, tree & shrub, pest and special service offerings. May perform outbound calls to gauge customer satisfaction, collect receivables or other outbound calls as deemed necessary by management.
Manage customer retention by handling cancellation calls, service and billing issues. May include assisting with routing issues.
Expected to gain knowledge of Scotts LawnService business.
Responsible for accurate data entry (ie. production invoices, new sales, account edits, etc.) and maintaining the quality of the data base.
Responsible for other general administrative tasks or to provide administrative support to the branch, market or region and other duties as assigned by your supervisor/manager.
Gathers, processes and enters in to computer database all customer information including service programs, service issues, payments and cancellation information in accordance with Scotts LawnService procedures.
Assist in the compilation of data for monthly reports.
We are looking for highly motivated individuals who meet the following:
High School Diploma (or GED), Bachelor's Degree is preferred
Advanced problem solving skills and proven time management are a must
One or more years of direct customer service experience
Excellent oral and written communication skills
Professional phone etiquette
Strong data entry skills
Ability to work in a team environment
Ability to work in a results-oriented work environment
For Questions in regard to this Position, Please Contact:
Brielle Large at 609-206-3253
Scotts is an EEO Employer, dedicated to a culturally diverse, drug free workplace. EOE/AA/M/F/D/V

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