Customer Experience Coordinator, DePuy Synthes Institute Job

Company Name:
J&J Family of Companies
Customer Experience Coordinator, DePuy Synthes Institute-2420140815
DePuy Synthes, a member of Johnson & Johnson's Family of Companies, is recruiting for a Customer Experience Coordinator, DePuy Synthes Institute located in Raynham, MA.
DePuy Synthes is a Johnson & Johnson company that is one of the leaders in the medical device industry. Our implants and instruments are used by orthopaedic surgeons to treat patients with conditions resulting from traumatic injuries, degenerative diseases, deformities, and sports related injuries. Our environment is entrepreneurial, learning-driven, and is as challenging as it is rewarding.
DePuy Synthes Companies of Johnson & Johnson is the largest, most innovative and comprehensive orthopaedic and neurological business in the world. DePuy Synthes Companies will offer an unparalleled breadth and depth of products, services and programs in the areas of joint reconstruction, trauma, spine, sports medicine, neurological, craniomaxillofacial, power tools and biomaterials. Building on the legacy and strengths of two great companies, we are creating one organization that will be agile and better equipped in today's evolving health care environment. With a focus on activating insights to develop innovative, comprehensive solutions, we are inspired to advance patient care in greater ways than either company could accomplish on its own.
Reporting to DePuy Synthes Institute Global Education Solutions Manager, this position is responsible for managing DSI Reception in Raynham, MA. They will adhere to DSI Welcome Desk Guidelines i.e. - welcoming guests and assist them in meeting their party and /or locating their meeting room, maintaining aesthetics of reception desk, and continually look for ways to enhance the DSI Customer Experience. The individual will adhere to J&J; security protocols including sign in procedures and fire safety, check meeting rooms each morning prior to event to ensure proper set up, and assist in registration and conference management for larger scale events.
The Customer Experience Coordinator will assist in the scheduling of lab and meeting space at the three DePuy Synthes Institute locations in the United States: Raynham, MA; West Chester, PA; and Palm Beach Gardens, FL. They will manage a high volume of electronic lab and meeting space requests for all three facilities, and work directly with lab staff, AV staff, and requestors, on a daily basis to accommodate any specific needs or special requests. Reschedule lab and meeting space as needed.
The incumbent will also supportDSI Communications will follow Johnson & Johnson social media policies, maintain content and work with business partners to update Facebook and LinkedIn with timely posts. They will maintain content on the DSI Intranet (Prof Ed Place), identify new social media and communication outlets to promote the DSI, and maintain DSI facility i.e. visitors guide and communications toolkit.
A minimum of a Bachelor's degree is required. A minimum of two years of experience working in a business environment is required, preferably with customer service and/or event management experience. The ability to work a flexible schedule including early mornings, evenings, and weekends is required. Experience with social networking for business applications is highly desirable. The ability to engage and build relationships with HCP customers and business partners is required. Demonstrates professional written and verbal communication is a necessity. Proactive attention to detail is required. Strong organization skills are required. Expertise in Microsoft office applications especially outlook, excel, power point as well as adobe acrobat professional is required.
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Primary Location: North America-United States-Massachusetts-Raynham
Organization: DePuySynthes InstituteLLC (6204)
Job Function: Customer Info
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Johnson and Johnson Family of Companies are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status, or any other characteristic protected by law.
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Req ID: 2420140815
Date: Tue, 19 08 2014 00:00:00 GMT
Country: US
State: MA
City: Raynham
Postal Code: 02767
Locale: en_US

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