Process Improvement Manager

Company Name:
o Develop and Support Peak Performance Culture
o Ensures compliance with state and federal guidelines as well as corporate policies and procedures
o Ensures compliance with established policies and procedures as well as provides direction and expertise in the areas of Credit/Collections, Data Entry, Special Billing, A/R, Ecommerce, and Cash
o Responsible for the continued development, training, and quality output of 9 Account Services departments for both retained and outsourced teams
o Manages mail-house vendor relationship, including invoice and letter accuracy and quality output
o Project Management - works with cross-functional teams on projects and process improvement initiatives
o Improves processes and applies 'best practice' as well as national consistency to drive efficiencies in labor and costs

o Bachelor's degree from a four-year college or university
o 5-7 years of related work experience
o Proven ability to handle multiple projects simultaneously
o Strong analytical and problem solving skills
o Able to work in cross functional teams
o Strong work ethic
o Able to work independently
o Able to articulate technical concepts into business terms
o Self motivated
o Excellent time management skills
o Must be able to effectively handle pressure and multiple demands
o Strong decision making skills, proven ability to lead, motivate and empower others
o Action oriented, drive for results
o Strong presentation, verbal & written communications skills
The Nestle companies are equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran

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