Sunrise Technologies
Sunrise Technologies, located in Raynham MA, is currently seeking a part time Customer Service Rep.
This position reports directly to the Sales Manager.
Interacting directly with customers, this position will be responsible for answering inquiries, processing orders, handling basic problems about products and services or order statuses.
ESSENTIAL
Responsibilities:
Handle email inquiries, reports and customer calls regarding issues related to assigned product lines.
Process all incoming orders for product lines to ensure accuracy on products and pricing.
Ensures delivery requirements are met, expediting when necessary.
Reconsolidate freight to ensure the best methods used in shipping product.
Interface with all other departments in handling any and all customer issues including shop orders, invoicing, credit problems, order processing, literature, tracking returns receipt return to repair and re-shipment, quality issues, production/operation status, shipping/routing issues and working with carriers in obtaining proof of delivery and obtaining freight charges for shipping products or arranging for material to be picked up for return to factory.
Assist with clerical responsibilities as assigned.
Assume other activities and responsibilities as directed.
DESIREABLE
Qualifications:
This position requires a level of knowledge that is usually associated with an Associate's Degree plus one to three years of experience in a customer support environment and knowledge of Microsoft Office (Word and Excel).
ERP experience required.
Must possess strong verbal and written communication skills, along with an excellent telephone manner.
About the Company:
Sunrise TechnologiesIndustry:
Manufacturing - Other.
Estimated Salary: $20 to $28 per hour based on qualifications.
This position reports directly to the Sales Manager.
Interacting directly with customers, this position will be responsible for answering inquiries, processing orders, handling basic problems about products and services or order statuses.
ESSENTIAL
Responsibilities:
Handle email inquiries, reports and customer calls regarding issues related to assigned product lines.
Process all incoming orders for product lines to ensure accuracy on products and pricing.
Ensures delivery requirements are met, expediting when necessary.
Reconsolidate freight to ensure the best methods used in shipping product.
Interface with all other departments in handling any and all customer issues including shop orders, invoicing, credit problems, order processing, literature, tracking returns receipt return to repair and re-shipment, quality issues, production/operation status, shipping/routing issues and working with carriers in obtaining proof of delivery and obtaining freight charges for shipping products or arranging for material to be picked up for return to factory.
Assist with clerical responsibilities as assigned.
Assume other activities and responsibilities as directed.
DESIREABLE
Qualifications:
This position requires a level of knowledge that is usually associated with an Associate's Degree plus one to three years of experience in a customer support environment and knowledge of Microsoft Office (Word and Excel).
ERP experience required.
Must possess strong verbal and written communication skills, along with an excellent telephone manner.
About the Company:
Sunrise TechnologiesIndustry:
Manufacturing - Other.
Estimated Salary: $20 to $28 per hour based on qualifications.
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